GAD-EL specializes in import, marketing, and municipal service. For over four decades, the company has imported hundreds of machines in a variety of models.
The company and its managers have a reputation and experience of over 40 years in this field and maintain a proven quality service system for dozens of satisfied customers, including most local authorities, most major contractors and public bodies, such as: the Ports and Railways Authority, the Airports Authority, the IDF, the Ministry of Defense, and more.
GAD-EL is on the list of essential factories in Israel for 24/7 operation.
The company's offices are located in Haifa Bay, including a central workshop controlled and licensed by the Ministry of Transportation, and they cover an area of approximately 4,000 square meters.
The garage is managed by a garage manager licensed by the Ministry of Transportation to manage garages in the relevant industry, to issue traffic licenses for tow vehicles, and to handle all machine assemblies, including hydraulic systems, brakes, and steering, including electric vehicles.
The team of technicians receives proactive training from the manufacturers of the various machines, and all of them are authorized by their manufacturers to perform maintenance and repairs on their behalf.
The company's warehouse is computerized, providing a response to all customer requirements, including the spare parts supplied for the equipment marketed. Service clerks respond to calls and coordinate service and treatments.
The Warehouse Manager and service clerks work directly with customers and provide focused service, while the Marketing Manager and Sales Manager rotate between customers to maintain contact, control service, and marketing.
The service department is managed by a professional and certified workshop manager, and there are also service vehicles that respond to calls for work in the customer's yard. The vehicles are equipped with a stock of spare parts that is increased according to the type of call. The service technicians have professional classifications and have been trained and certified by the manufacturers in the required fields - mechanics, hydraulics and electricity.
GAD-EL maintains an ISO 9001-2015 quality control system and an additional internal control system for customer satisfaction. The company maintains a positive ongoing relationship with its customers, most of them make repeat purchases. This fact indicates, above all, complete satisfaction.
